Customer Support


Email Support

Office Hours

Mon - Fri
8:00am - 4:30pm

    BTC leadership is continuing to monitor the Coronavirus (COVID-19) pandemic. Our priority is the continued good health of our employees, customers, and our community. As a result of being a utility, we take very seriously the continuity of business operations, so our network is stable and available for use during this uncertain time. We will also continue to review and update our business continuity plan to address the ever changing nature of this pandemic. We have implemented alternatives to our normal business practices to help maintain operations and provide uninterrupted service to our customers.

    We have implemented new policies for our staff and our operations to continue to provide service without interruptions to the best of our abilities.

    • The Business Office Lobby is not open to the public.
    • The drive-thru is open. We encourage all customers to mail, use our on-line SmartHub portal located on our website at, or call our toll free number – 833-526-0295 – to make payments for service. You can reach BTC by calling 270-665-5186, email or contact us via our website. You can also reach us on Facebook.
    • We will continue to work troubles, installs and provide other services at your homes and business. We ask that you inform us if you are sick and we will do our best to help you remotely. If you have flu like systems within a week of our technician working at your house, please contact the office so we can take the appropriate measures to ensure the safety of our staff member, employees and community.
    • BTC is taking the appropriate measures to segment our staff so one person does not infect the entire staff.

    We will continue monitoring health agencies, business and industry groups to protect our staff, customers and community. We will update you as the situation warrants. We do appreciate your patience during this ever-changing time, and we are committed to being a community partner that cares, because we are all in this together!

    For information about COVID-19, visit the CDC website.

    Ways to contact BTC

    Phone: 270-665-5186 or 877-665-5186


    Internet: Our website or on Facebook