News from the Manager
As Spring arrives, there is a sense of anticipation in the air. Longer days, more sunshine, and the promise of warmer temperatures remind us of new beginnings. At BTC, spring means something else — it is time to get back out into the communities we are proud to serve. It gives us the opportunity to reconnect face-to-face, visit with our members, and be present at the events and gatherings that make our communities special.
This year is special for BTC. We are proud to celebrate 75 years as your local telecommunications provider. Seventy-five years of service and neighbors serving neighbors. What began as a commitment to bring essential communication services to rural families has grown into a fiber-based network connecting our members to work, school, healthcare, and each other. While technology has changed, one thing remains constant: our mission to serve our communities. We’re celebrating the legacy that brought us here and the future we’re building together by investing in the next 75 — strengthening our network, supporting our communities, and serving our members with integrity.
One of our favorite BTC traditions is right around the corner — Customer Appreciation Days in June. This event is more than food and fellowship; it’s our chance to thank the people who make our cooperative possible — you. Mark your calendars now: the first one is June 16th in our McCracken County, New Hope service area at New Hope Cumberland Presbyterian Church from 4pm-6pm. Then on June 18th, 11am- 1pm, we will be waiting to see you at our BTC office for lunch and a gift. We can’t wait to celebrate!
In a world dominated by large telecommunications corporations, it’s worth remembering what makes BTC different. First, BTC is owned by the members we serve. That means decisions are made with your best interest in mind, not corporate shareholders. We invest in the communities we serve. When large telecom companies generate profits, those dollars leave our communities. When BTC succeeds, we reinvest here — upgrading infrastructure, supporting local initiatives, and strengthening the place we call home. At BTC, you get local service and accountability. If you call our office, you talk to someone who knows the area and understands our local communities because they live here too. If something is wrong or you have a question, we do not hide behind call centers. We are accessible and invested in doing what is right. As a cooperative, serving rural communities is not a secondary priority — it is our primary mission.
As we celebrate this milestone year, BTC employees and trustees express gratitude for those who served before us and for the members who trust us. We’re proud of our past and committed to a future of serving you. Looking toward the next 75 years, be certain BTC will continue to show up and serve with the same heart and commitment that brought us here.
Thank You For Your Years of Service!
Karen Hensley
26 Years with BTC
Sydney Adams
2 Years with BTC
Brad Enfinger
3 Years with BTC
Breanna Davis
3 Years with BTC
Ryan Wildharber
3 Years with BTC
Craig Shepherd
28 Years with BTC
James Adams
3 Years with BTC
Cheryl Taylor
27 Years with BTC
Internet Safety and Cybersecurity Training for Seniors
April 23, 9AM – 11AM
159 West Second Street, La Center, KY 42056
The BTC staff invites anyone that is 60 years old or above to attend an Internet safety and Cybersecurity class on Thursday, April 23 from 9 am to 11 am. Space is limited, so please RSVP by April 15th to secure your seat. We will have treats and some giveaways as well!
Whether it’s phishing, malware, or password attacks, older adults over 60 experience higher rates of cybercrime than any other age group. That’s why BTC is committed to reducing the disproportionate impact of digital crime, scams and financial fraud targeting older adults through education.
The BTC IT Staff will explain the various ways cyber criminals obtain your information via phishing and other ways to steal your identity. We will also show you how tools available with your current BTC Internet service can protect you from cyber criminals. And we know many of you have grandchildren in your home and we will show you how to protect them.
The staff of BTC invites you to join us on Thursday, April 23 from 9 am to 11 am for an easy-to-understand approach to protect yourself and family from Cybercrime. Please RSVP by contacting our office at 270-665-5186. We look forward to seeing you on the 23rd!
Important Dates
April 23, 9AM – 11AM: Senior Safety Class
May 25: Memorial Day – Office Closed
June 16, 4PM – 6PM: Customer Appreciation Day @ New Hope Cumberland Presbyterian Church
June 18, 11AM – 1PM: Customer Appreciation Day @ BTC Office (Drive-Thru Lunch & Gift)
BTC Staff? How do you know?
BTC works hard every day making sure your service is working at peak performance. Occasionally we must come to your house to ensure your service is working properly for you. How do you know if it is a BTC technician? If we visit your home or office, whether it is an appointment or not, please ask to see the technician’s company issued ID card. Our company IDs will have a picture of the staff member, full name and the BTC logo. The vehicle will prominently display our logo.
If you are still not sure or comfortable that the technician is who they say they are, ask them to wait outside and contact the BTC Headquarters at 270-665-5186. We will confirm that the person who is at your house is from BTC. Your safety is our number one priority. Also, our employees visiting your home or office will never ask for your personal information or any kind of payment. This includes credit or debit card numbers.
April is National Safe Digging Month
April is National Safe Digging Month, and BTC reminds subscribers, contractors, and excavators that the law requires them to call 811 before digging to ensure underground pipelines, conduits, fiber and other cables are properly marked.
Striking underground cables can cause serious injury and outages, resulting in repair costs and fines. Every digging project, even planting a tree or garden, requires a call to 811. The call is free and the fiber locate service is free. The call must be made whether the job is being performed by a professional or a do-it-yourselfer.
A free call to 811 in the BTC service area automatically connects the caller to the Kentucky one-call center, which collects information about digging projects. The one-call center provides information to the utility companies, so we can send representatives to mark the locations of nearby underground fiber and the drop to your location. The locator will mark the underground lines with flags, paint or both. Once lines have been properly marked and confirmation from all to the utility owners is received, projects may proceed as long as caution is used around the marked areas.
Calling before you dig is more than a good idea – it’s the law. Remember, you must call 811, not BTC before you dig. You must contact 811 two full working business days before you dig. For more information visit kentucky811.org.
Community Involvement
BTC won 1st place in the miscellaneous category of the Ballard County Christmas parade earning a prize of a $500 donation to a charity of our choice. We chose Ballard County Family Focus Family Resource Center.
Scott Alexander (a BTC Employee) and his wife, Angela, won a $125 from the Chamber Christmas Lights Driving Tour and also chose to give it to Ballard County Family Focus Family Resource Center.
In the photo left to right:
Scott Alexander (BTC), Kelly Wray (Ballard County Family Focus Family Resource Center), Lisa Myatt (BTC), Ryan Wildharber (BTC)
Being recognized by your peers reflects more than strong performance; it reflects a shared belief in our mission and a genuine dedication to the communities we serve. Congratulations to each of these employees for living out our values and strengthening our organization through service, teamwork, and a heart for our members and neighbors.
In the photo left to right:
Scott Alexander – Community Builder Award
Lisa Myatt – Teamwork Award
David Lindsey – Integrity Award
Kelsie Blanks – Rising Star Award
Brock Kirk – BTC Star Employee Award
No Landline Required!
Do you still have a landline with BTC? Do you know it is no longer required to have a landline for BTC Internet Services?
If you no longer use or need your landline service, it’s just one phone call to drop that old landline and get your internet connection upgraded to a much better service.
If you are new to BTC, we do not require a landline phone service to have our Internet service installed!
For existing customers, call our office at 270-665-5186 and we have a special deal for anyone dropping their landline service. BTC will upgrade your Internet service to the new package of your choice, remove your landline from billing and you will only pay for your current Internet service for six months. At the end of 6 months, you can keep the new package or switch to another package, and we will begin billing you for the new package.
We are required by the FCC to have all Internet subscribers on a package of 100Mbps X 20 Mbps this year. BTC is providing you with an opportunity to upgrade your Internet package at a discounted rate. Please contact our office at 270-665-5186 for more information and we can upgrade most subscribers without having to come to your house.
We Aim to Please. No Hidden Fees!
At BTC, we believe connecting your home or business should not come with unnecessary upfront costs or work. Many large internet providers charge installation fees, add hidden costs and require long-term contracts. At BTC, we remove those barriers. When our members are ready for service, we are ready to connect them — without the extra financial burden.
We also know the level of service we provide is second to none. When something is not working, waiting days simply is not acceptable. Your connection is not a luxury — it is how businesses operate, how students complete assignments, how families stay connected, and how work gets done from home. Large providers often schedule service calls days (sometimes even weeks) out. Calls are routed through national service centers, and customers are left waiting through long appointment windows.
At BTC, that is not how we operate. Because we are local, we can provide same-day service in most cases. Our technicians live here. They understand the urgency because they experience the same needs in their own homes. When you call BTC, you are not placed in a queue across the country. You are calling neighbors who care — and who respond. That kind of responsiveness builds trust. And trust is something we have been earning for 75 years.
BTC Go
Your experience is always in the palm of your hand.
The BTCGo app makes managing your network a breeze whether you’re at home or on the go. You can contact us for support within the app. The BTCGo app is the ultimate resource for those who want to stay connected. Whether you are a student, a parent, or an entrepreneur, our service is built around you. BTCGo helps you secure your network.
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Cybersecurity:
BTCGo has premium network security features that protect your data and devices from hackers and other online threats. This includes powerful antivirus software, as well as robust firewalls to block unauthorized access to sensitive information. -
Parental Controls:
Our Wi-Fi service includes protection that gives you peace of mind when it comes to your children’s or grandchildren’s online safety. With customizable parental controls, you can easily restrict access to certain websites or limit the amount of time they spend on apps each day. -
Prioritized Traffic and Devices:
BTCGo also gives you the ability to direct your traffic to activities like work, gaming, and streaming. Even assign devices to get priority traffic over others. -
Password Management:
BTCGo gives you the ability to change your Wi-Fi credentials, including network names and passwords. Set up and change passwords in the palm of your hand with no need to contact us.
The BTCGo app redefines internet service without you worrying about choosing, setting up, maintaining, or troubleshooting new technology. The app is flexible and can be tailored for work, entertainment, school, and parenting. BTCGo is the ultimate service that protects you and reduces stress from daily internet threats. If you don’t have the BTCGo app, we have QR codes below to easily download it and manage your network so you can rest knowing you and your children are protected.
BTCGo Blocked
126,912 Threats
in the last 30 Days!
Download the App Today
Save Money with BTC IPTV
Did you know you can stream BTC without a set-top box?
If you have a Roku Ultra, Roku Stick, Amazon Fire Stick, or Cube, you can stream your BTC IPTV service and remove your set-top boxes. Call the office for details and save money with the streaming IPTV BTC App.
SAVE $5
ON YOUR NEXT BILL
Customers that enroll in both auto-pay and paperless billing earn a $5 credit towards their monthly bill!
How to Enroll:
1. Visit btcservices.org and log in to your account.
2. Select auto-pay and paperless billing options.
3. Follow the simple steps to complete your enrollment.
Or call our customer support line anytime at 270-665-5186 for assistance!